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Frequently Asked Questions

Are you experiencing problems with our website? Or perhaps you are unsure of how to use a certain aspect of our site? If so, please look through our FAQs which may help resolve the issue.

If you are still experiencing problems or have uncertainties after referring to the FAQs then feel free to contact our technical support team directly.


How do I download and open a resource?

Whether you’re a subscriber or have purchased singular products from Melloo, you can view your orders and downloads in our account section of your website. Once you’re in your account, select downloads and click the download button next to the relevant resource. Most of our products will download as a single PDF however some large products will be in a zip folder. 


How do I set up my subscription & download and open premium resources?

In order to obtain a subscription, select subscribe from any one of the pages on our website and click subscribe now to add the subscription to your basket.

If you already have an account log in and pay for your subscription. Once you have subscribed, all products on the website will become free to purchase as normal with no payment required. If you do not have an account, sign up and follow the same process.


How do I purchase and download resources?

In order to purchase Melloo’s resources, you first need to register to have a Melloo account. It’s free to sign up! Click on Sign Up at the top of any page and then fill out the required information. Once you have filled out all the information correctly, you will receive an email confirming that your account is now registered.

To purchase Melloo resources, log in to your account by clicking Log In at the top of any page. Once you have logged in, browse and add your required resources to the shopping basket and then proceed to checkout. Once you have gone through the payment process and your payment has gone through successfully, you will then receive an email confirmation with a link to download your resource(s). You can also access them by clicking on Account at the top of any page and then clicking on Downloads.


How do I download free resources?

In order to download Melloo’s free resources, you first need to register to have a Melloo account. It’s free to sign up! Click on Sign Up at the top of any page and then fill out the required information. Once you have filled out all the information correctly, you will receive an email confirming that your account is now registered.

To download Melloo’s free resources, log in to your account by clicking Log In at the top of any page. Once you have logged in, browse and add your required free resource(s) to the shopping basket. Please note that free resources will be £0.00 in the shopping basket. Proceed to checkout. During this process, no payment information is required as the resources are free, so continue and place an order. You will then receive an email confirmation with a link to download your free resource(s). You can also access them by clicking on Account at the top of any page and then clicking on Downloads.


How do I subscribe?

In order to subscribe, you first need to register to have a Melloo account. It’s free to sign up! Click on Sign Up at the top of any page and then fill out the required information. Once you have filled out all the information correctly, you will receive an email confirming that your account is now registered.

To subscribe, log in to your account by clicking Log In at the top of any page. Once you have logged in, go to the subscription page and click on the Subscribe Now button – you will see a yearly subscription has been added to the shopping basket. Proceed to checkout. Once you have gone through the payment process and your payment has gone through successfully, you will receive an email confirming your subscription.


I have a subscription; how do I download any resource(s) for free?

Once you have paid for a subscription and have logged in you will notice that all resources are free. Simply browse and add your required “free” resource(s) to the shopping basket. Please note that all resources will be £0.00 in the shopping basket. Proceed to checkout. During this process, no payment information is required as the resources are “free”, so continue and place an order. You will then receive an email confirmation with a link to download your resource(s). You can also access them by clicking on Account at the top of any page and then clicking on Downloads.


What file format are the resources available in?

Our resources are available in printable PDF files. All PDFs require Adobe Acrobat Reader, which can be downloaded for free by visitinghttps://acrobat.adobe.com/uk/en/acrobat/pdf-reader.html

"Great resource for my daughter's project!"

Catherine Dodd

Melloo Posters

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