Frequently Asked Questions

Are you experiencing problems with our website? Or perhaps you're unsure of how to use a certain aspect of our site? If so, please look through our FAQs, this may help resolve your issue.

If you're still experiencing problems or have uncertainties after referring to the FAQs, then feel free to contact our technical support team directly.


How do I download free resources?

In order to download our free resources, you must first open a Melloo account!

Go to 'Join' at the top of any page and then fill out the required information. Once you have filled out all the information correctly, you'll receive an email confirming your membership.

To download any of our free resources, log in to your account by clicking 'Log In' at the top of any page. Once you've logged in, browse and add your required resource(s) to the shopping basket. Please note that free resources will be £0.00 in the shopping basket.

Proceed to checkout. During this process, no payment information is required as the resources are free, so continue and place an order. You will then receive an email confirmation with a link to download your free resource(s).

You can also access them by clicking on 'Account' at the top of any page and then clicking on 'Downloads'.


How do I become a member?

To join our Melloo membership, you first need to register to have a Melloo account. It’s free to sign up!

Go to 'Sign Up' at the top of any page and then fill out the required information. Once you have filled out all the information correctly, you will receive an email confirming that your account is now registered.

Now you must log in to your account by clicking 'Log In' at the top of any page. Once you've logged in, go to the membership page and click on the Become a Member button – you will see a yearly membership has been added to the shopping basket. Proceed to checkout.

Once you have gone through the payment process and your payment has gone through successfully, you will receive an email confirming your Melloo membership.


I have a membership; how do I download any resource(s) for free?

Once you have paid for a memberhsip and have logged in you will notice that all resources are free. Simply browse and add your required “free” resource(s) to the shopping basket. Please note that all resources will be £0.00 in the shopping basket. Proceed to checkout.

During this process, no payment information is required as the resources are “free”, so continue and place an order. You will then receive an email confirmation with a link to download your resource(s).

You can also access them by clicking on Account at the top of any page and then clicking on Downloads.


What file format are the resources available in?

Our resources are available in printable PDF files. All PDFs require Adobe Acrobat Reader, which can be downloaded for free by visitinghttps://acrobat.adobe.com/uk/en/acrobat/pdf-reader.html

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